Frequently Asked Questions
1. Do you offer customised sizes for bathtubs?
Yes. Many of our baths are available in custom sizes to suit unique or tight spaces. Let us know your required measurements and we’ll confirm available options.
2. Can I customise the colour or finish of my bath?
Yes. Selected models can be customised in matte, gloss, and a range of modern colours. Ask us for the full custom colour palette.
3. Can I choose different textures for bathroom furniture?
Absolutely. Our vanities and storage units come in multiple textures such as timber-look, stone-look, matte, gloss, and premium textured finishes.
4. Do you offer custom benchtop materials for vanities?
Yes. You can choose from a range of benchtop materials including stone, solid surface, timber, and more. We can recommend surfaces based on durability and style.
5. Can I order a vanity in a custom size?
Yes. Many of our vanities can be manufactured to custom widths, depths, and heights so they fit your bathroom perfectly.
6. Are custom colours available for bathroom furniture?
Yes. You can select from a wide range of colours, including neutrals, bold tones, classic whites, wood finishes, and custom painted options.
7. How long does it take to manufacture customised products?
Custom pieces generally require additional lead time. Most custom orders take 3–6 weeks, depending on the level of customisation and materials chosen.
8. Can I match my vanity colour or texture with other products?
Yes. Many of our ranges are designed to coordinate across products. You can match finishes across vanities, mirror cabinets, tallboys, and accessories.
9. Do custom products come with a warranty?
Yes. Custom products include the same manufacturer warranty as standard items, as long as the customisation complies with product guidelines.
10. What information do I need to provide for a custom order?
We typically need measurements, preferred colours/finishes, benchtop material, basin type, and any special features you want. We’ll guide you through the process.
11. Can I choose a different basin style for my vanity?
Yes. Many vanities are compatible with a range of above-counter, under-mount, and inset basins. You can select your preferred design and material.
12. Are custom mirrors or mirror cabinets available?
Yes. You can order custom-sized mirrors and mirror cabinets with your preferred lighting, edges, finishes, and shapes.
13. Can I get tapware in different colours and finishes?
Definitely. Tapware can be purchased in finishes like chrome, brushed nickel, black, brass, bronze, and more, depending on the model.
14. Do you offer sample colours or material swatches?
Yes. You can request swatches for colours, textures, and benchtop materials to help you make the perfect decision before ordering.
15. Can I customise drawer layouts or internal storage in vanities?
Some vanity models allow custom internal configurations including soft-close drawers, shelving, or specific storage layouts.
16. Is custom glass available for shower screens?
Yes. You can request custom shower screen sizes and glass thickness, as well as hardware colours in selected ranges.
17. Are freestanding and back-to-wall baths customisable?
Yes. Several models can be customised in size or finish, whether you prefer freestanding, back-to-wall, or inset designs.
18. Can I customise the handles or hardware on bathroom furniture?
Yes. Many furniture lines allow custom handle options in different shapes, colours, and finishes.
19. Do customised products cost more than standard ones?
Custom orders generally cost more due to manufacturing adjustments, specialised finishes, or non-standard materials. We’ll provide a clear quote before production begins.
20. Can I return or exchange customised items?
Because custom items are made specifically for you, they generally cannot be returned or exchanged unless they are faulty. We’ll confirm this before you place your order.