At Elia Bathrooms, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your information when you interact with us.
Contact Us
If you have a question about this Privacy Policy or your personal information, our team is here to help.
Call Us
(02) 9160 3000
Email Us
Lane Cove Showroom
246 Burns Bay Rd, Lane Cove NSW 2066
Information We Collect
We may collect personal information from you in various ways, including:
Personal Information
Your name, email address, phone number, address and other contact details.
Transaction Information
Information relating to your orders, payments, deliveries and collections.
Technical & Usage Information
Information about your device, browser, IP address and how you use our website.
Marketing & Communications
Your communication preferences and interactions with our marketing.
How We Collect Information
We may collect information directly from you, automatically through our website or from third parties.
Direct Interactions
When you make an enquiry, place an order, book a consultation, visit our showroom or contact us.
Automated Technologies
Information collected through cookies, server logs and similar technologies when you use our website.
Third Parties
Information received from service providers such as analytics, advertising, payment and technology providers.
How We Use Your Information
We may use your personal information for the following purposes:
Orders & Services
To process orders and payments, respond to enquiries and provide our products and services.
Customer Communications
To communicate with you and manage our relationship with you.
Website & Marketing
To operate and improve our website, understand customer activity and provide relevant marketing communications. You can opt out of marketing communications at any time.
Disclosure of Your Information
We may share your personal information where reasonably necessary with the following:
Service Providers
Third parties that support our business, such as payment processing, delivery, website hosting, analytics, customer service and marketing providers.
Professional Advisers
Professional advisers such as lawyers, accountants, auditors, insurers and other consultants where required.
Regulatory Authorities
Government agencies, regulators or other authorities where disclosure is required or permitted by Australian law.
Your Privacy Rights
We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, modification or disclosure.
Overseas Services
Some service providers we use may operate or store information outside Australia. Where applicable, we handle overseas disclosures in accordance with Australian privacy requirements.
Access & Correction
You may request access to or correction of personal information we hold about you by contacting our team using the details above.
Privacy Complaints
If you have concerns about how your personal information has been handled, please contact our team. We will review privacy complaints and respond within a reasonable period.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal requirements. The most current version will be published on our website.